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Setup & Performance


Resolved! Broadband Installation

I don’t have a BT phone line or socket, do I need one for a broadband installation?Also, will an engineer be scheduled to come and install it once I place my order? 

E123 by Advocate
  • 6 replies
  • 0 thanks

Waiting for a engineer visit

How long does it take for a engineer to visit? Haven't had no working internet since Saturday gone for whole weekend. Nowtv said it was a faulty router box I have so sent me out a new one and received it on Monday this week. Still was playing up unti...

Transfer of NOW subscription

I have a monthly Now subscription in my home. If I go on holiday and take my laptop with me, is there anyway I can use my membership to view NOW material? Do I have to take out a second subscription?

Charged almost entire month before installation

I signed up to NOW Broadband at the start of July, was given an installation date of the 3rd August. When the 3rd came, no engineer arrived which meant I'd booked a day off work for nothing. After 2 weeks of waiting for some kind of call or email fro...

Jonny1 by Newbie
  • 8 replies
  • 0 thanks

Digital Phone line provisioning

I have recently switched to Now broadband and phone and all seemed to go well. However the NOW Hub 2 does not have a phone port, so when the analogue phone service switches off, how will Now provide a digital phone line? The comparable Sky router app...

NickT by Advocate
  • 8 replies
  • 6 thanks

Resolved! My Now Broadband doesn’t work fully

We couldn’t get in touch with service care number to tell where and when we gonna move out to new housing.We took Now Broadband kit and connected it following the steps on the guide, but we have only 2 green lights(for Power and Wireless, no light fo...

Phone wont connect properly

Set up my hub a couple days ago and it's working perfectly with everything but my phone, my phone will connect to the hub but it keeps saying "connected with no Internet" and I've tried everything but it stays the same

Piper003 by Advocate
  • 3 replies
  • 0 thanks

Resolved! Can't change wifi password

Hello allI'm trying to change my wifi password. Can't seem to get past log in page on all possible usernames - my email log in one, my name without, my full name, my wireless name... What is my username!? Also, password ...

NevC by Advocate
  • 2 replies
  • 1 thanks

No Broadband

Broadband has failed since this PM - orange light in centre of 3 on Hub. Im based in Suffolk - any service issue?