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Setup & Performance

Discussions

Engineer no shows 2 visits in a row and counting

Booked the engineer to come in on Friday morning, get a text saying he’s come and finished despite not seeing anyone turn up.I call up again on Saturday and explain what happened. We troubleshoot and still no internet. Customer service tells me I nee...

EA10 by Advocate
  • 363 Views
  • 3 replies
  • 1 thanks

Broadband not activated

Ive just switched to Now broadband and was informed via email that my broadband would be activate before midnight on 16/10. It’s now 17/10 and still no broadband. I was also told that there would be no interruption in my service. Is this kind of dela...

Slay by Newbie
  • 349 Views
  • 2 replies
  • 1 thanks

Resolved! Engineer not turned up

I had a scheduled engineer visit for today between 8am - 1pm to install broadband and phone line. No one has arrived or called or messaged yet and it's almost 5pm! The line didn't activate itself either. So I called Now TV, but I was only told to wai...

Anica by Observer
  • 1565 Views
  • 7 replies
  • 1 thanks

Delay (and cancellation) of new broadband set up

I'm looking for advice, because no one over the phone could provide any useful adviceI moved into a new apartment on 02/10. I placed an order for broadband with Now on the same date. I got an email saying it'll likely be activated on 16/10. I then go...

RTF3 by Mentor
  • 752 Views
  • 6 replies
  • 3 thanks

Connecting Now hub to Openreach

Hello, We have a NowTV hub, and an Openreach white box fitted to the wall. Can we connect the Now router to the Openreach box to get internet? Our Now router has a purple cable but I can’t see anywhere to connect that to the Openreach fitting. Apolog...

Nones2 by Newbie
  • 1118 Views
  • 5 replies
  • 1 thanks

Omitted device from Boost -supported list

https://help.nowtv.com/article/what-is-now-boostThis lists Roku Express or Roku Streaming Stickbut doesn’t list my Roku Premiere.However, this most certainly supports surround sound, and, I suspect, Full HD, though it’s hard to tell from the upscaled...

RoyB by Legend
  • 591 Views
  • 4 replies
  • 4 thanks

move a master socket to different room.

Hi there, just got Now broadband installed, wi fi does not reach to other rooms, would it be possible to get it moved to a diferent room? would it cost us anything? would a ADSL 10m cable be a solution?Thanks

Dazz by Advocate
  • 424 Views
  • 3 replies
  • 0 thanks

Broadband

You keep saying on the phone you are aware of issues with broadband but how long do we wait ? There is no signal here and we rely on broadband for everything , what’s the turn around ? 

Holz871 by Advocate
  • 282 Views
  • 2 replies
  • 0 thanks