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Setup & Performance

Discussions

Landline

No dial tone. I've been with nowtv for over a year and this has been a problem for most of that time. It seemed to be fixed a few months ago when openreach replaced the phone jack but now it's back. Luckily I'm not reliant on the landline. The broadb...

LJ0 by Advocate
  • 475 Views
  • 5 replies
  • 2 thanks

Delay set up broadband - compensation?

Hello, TWO weeks ago, I requested for a service of broadband  for which I have already paid 60 pounds for the setup. The service was estimated to be offered in the following week. One week after, nowTV inform me that there is a delay of several way a...

Delayed activation

The activation date for my broadband was 8th Sep, but it didn't go live on that day. I phoned the customer service on the next day, and I was told there was a delay and they would contact the openreach to fix the issue. Today (3 days after the activa...

QyWu by Mentor
  • 650 Views
  • 3 replies
  • 3 thanks

Wifi won’t reach upstairs

The wifi doesn’t reach the entire house. It works in the kitchen/ living room which is where it’s plugged in, however the connection in the front room isn’t the best and the wifi doesn’t even reach upstairs. what do I do about this? can now provide b...

Broadband slow

Hi I switched from TalkTalk where I got 47 mps download speed to Now Broadband just over a month a go and it barely gets over 28 mbps, have done speed test via cable and modem is showing guaranteed download 36 mbs but nothing gets anywhere near, so s...

CJones88 by Advocate
  • 230 Views
  • 2 replies
  • 0 thanks

How to cancel an engineer visit

Couldn't find any advice or phone number for reporting loss of dial tone. Finally got through on the 0330 number meant for broadband and booked an engineer to come. Next day the dial tone is magically back! Can't be bothered to go through the perform...

Poor Service

They cancelled my account saying that I did not book an appointment, when I called more than 5 times due they change my appointment date. They have a calendar and you can choose the day, also at weekends, but if you choose weekend day they are gonna ...

Resolved! NOW TV Broadband WiFi doesn't reach garden room

Apologies in advance that I'm a bit of a technophobe - please take this into account when replying!We live in a Victorian house (thick walls) and our router is at the front. We have a room in the garden and need WiFi there, also in upstairs back room...

Jelly by Mentor
  • 2854 Views
  • 22 replies
  • 10 thanks