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Setup & Performance

Discussions

auto compensation

Hi what do i need to do to get auto compensation - i went a week without broadband - telephoned today and was offered £5 - had ongoing issues with misinformation from call centre - very poor service 

Mary18 by Mentor
  • 2109 Views
  • 24 replies
  • 3 thanks

Moving home

I moved home on the 29th September 2023. I called NOWTV on the 12th September (well ahead of time!) to take my NOW Broadband with me. I had an appointment booked with an engineer for the 29th September. That was cancelled on that day as OpenReach had...

Ricardo by Mentor
  • 1128 Views
  • 10 replies
  • 4 thanks

NOW Broadband Helpline - Asking for Password!

Seems to be my day for questions about security.Earlier I phoned NOW broadband helpline (0330 041 2460). One of the available options had the automated voice ask me to confirm the password of my NOW account.This - divulging a full password - goes cou...

broadband

Hi, I opened an account with you on the 3rd of January for broadband, but I haven't received not an email or letter. I don't know how can use my WiFi, from my account I can see that the activation date was the 15th, but active what? How is working?

Fred by Advocate
  • 299 Views
  • 4 replies
  • 1 thanks

Openreach delays for 2 months and counting

I'm looking for advice from NOW broadband team or anyone who's experienced similar issues with delays to service setup. Mine was booked at the start of November, every week since then I've received another update saying it's been delayed for another ...

Katiecmh by Advocate
  • 503 Views
  • 3 replies
  • 2 thanks

WiFi speed and strength is unusable

Had this broadband package for a month or so and iv assumed the speeds would get better the longer I used it but it's not the case. It constantly looses connection with the 2 pcs and everyone's phones in the house and if it does eventually connect to...

Shants by Advocate
  • 311 Views
  • 2 replies
  • 1 thanks

No full internet

Hi I had my broadband activated on 11/1/24. Everything went well setting it up. But then i noticed a message saying CONNECTED WITHOUT INTERNET, I can do some things but there is a lot I can't do, I have photo's showing how I set it up.

ABC1 by Advocate
  • 276 Views
  • 2 replies
  • 0 thanks