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Setup & Performance


Problems accessing service status

My broadband went live on Monday 5 October, but since I want to check what speeds I am receiving I tried to access the service status. I am unable to do this since I get the message "You're waiting for an order or booking Sorry, we can't check your b...

Been waiting six weeks for NowTV Boardband.

So been waiting 6ish weeks for my broadband to go active, signed up 21/08/2020. Was expecting bb to be a fairly simple thing, figured a couple of days and no worries. Oh a two week wait for an OpenReach eng to sort things, bit annoying but there are ...

Delay on broadband going live

Hi,I have placed an order on 10th of April and was given a go live date of 25th of April.Today I have received a text message saying there's a delay and they'll update me on the 30th of April.I haven't been given a reason or anyhing to say what cause...

Resolved! Internet Down in Plymouth Area?

To Whom It May Concern,  Just a quick shout out to say that my Internet connection is not working in the Plymouth area.. Is there an issue with the network in this area.  Many thanks in advance.  GJ

iHubbi by Scholar
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Resolved! Disney+ surround sound

Using Pink Now TV 4K box and cannot get Dolby Digital output using Disney+.I have Now Tv box set to Dolby Digital output in the audio settings. Does the Now TV Disney+ app support DOLBY Digital? Have another TV with built in Disney App and that does ...

Porting Post Office Number

Hi I wish to open a new account with yourselves as am with Post Office for telephone only. When porting over do I have to have the same name on the account as I have with Post Office to port the number over? Your system tells me that you can port it ...

Resolved! postcode location on itv hub

Hi everyone, I'm new to this forum but have had my Now TV box a while with no particular problems but on the ITV Hub despite putting in my postcode so I can access content specific to my region the local news I receive is for London when in fact I li...