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Setup & Performance


Now tv stick not working and slow internet

My son has a now tv stick upstairs , it’s has never worked great but had been behaving for a thew months but now is back to being slow , keeps saying it’s not connected to the internet , it will loose sound or not have a good picture , I’m also not g...


Hi just wondering when subtitles will be available on the new sky comedy box sets that have recently been added? some programmes do have them, but unfortunately they have them intermittently so season 2 episode 1 of the Mindy project has them but oth...

sh-X by Scholar 3
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Broadband not connected to wifi

Hi, we’ve had our visit from Open Reach and they have set everything up. However there is no connection to the WiFi. Ie the middle light isn’t on and we can’t connect. The engineer said there could be an issue on the line and someone would be in touc...

New landline required

I have the now TV broadband router and phone and its working but my account has not started because the line installation was poor according to a BT engineer who called to test it. I need a new line before BT will pass the work..but no one at NowTV w...

Ordering internet and tv pass

I keep ordering internet when I put my payment details in it keeps freezing the page goes all white and when I’ve been on an online chat they saying they ain’t got my order. It’s done it over 6 times. Now I can’t find a number for payment team like t...

New installation & slow speed.

Hi,Set up the router yesterday and ran a couple of speed checks this evening. I am only achieving 30-34 mbps rather than the 56.8 mbps I am guaranteed. Nowhere near the 64-74 mbps estimated.The signal on the router also seems a little poor. Only one ...