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Setup & Performance

Discussions

Hub has not arrived

My go live date is today and my engineer has setup my phone line but I have not received a hub/router. What is going on?

rocb123 by Advocate
  • 198 Views
  • 2 replies
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Daily internet dropout

Hi, for the last 6-9 months my Internet connection drops out daily (at least once, sometimes more). It is consistent. How do I contact the team to either get it sorted or cancel the contract?

JudeSF by Advocate
  • 298 Views
  • 2 replies
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Resolved! Ethernet Ports

I have just received my Hub 2.It only has x2 Ethernet Ports. But I need x4 Ethernet Ports.Is there an alternative Now Hub?If not, does anyone have any advice please?

Web pages randomly not loading

Why is my broadband randomly and intermittently failing to load pages, just hanging as if it’s trying to refresh?I find myself having to briefly switch to a mobile signal and then straight back to Wifi, which clears the ‘blockage’. Actually, the web ...

connecting to wifi on mac - no ip address

I have tried to connect my new work laptop (which has been used before by another colleague) to my wifi at home. it works in my office and my other devices are all connected to this wifi at home and working fine. It can find the wifi name but when i ...

Maddie1 by Newbie
  • 180 Views
  • 1 replies
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Resolved! Access to router

When I try to log in, it does not acept my username and password.  I assume that it is the wireless name and password that it is looking for.  I have also used my NOW username and password without success.

matching my address on PAF database with openreach

I have tried several times to get the Now call center operative to match my address (which is on the post code database) with the Openreach database so I can  order a new broadband connection.They allways reply with "computer says no "and there is no...

Del2 by Mentor
  • 122 Views
  • 0 replies
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Uploading files makes wifi crash

Anyone else having this issue. Im trying to upload a 3.7gb file to onedrive for work and everytime i do so the wifi freezes and crashes and i have to reboot the router. Driving me insane !!!! Ive only had now TV for a week and not stoked !

"New" VRRP config on Now Broadband internet routers?

Whilst my broadband is working, I recently started to see the firewall messages " [ARP] Ignore VRRP MAC address: 00:00:5E:00:01:03" every couple of seconds on my Draytek broadband router (I use my own instead of the lightweight Now Broadband hub).On ...

FELED01 by Advocate
  • 213 Views
  • 1 replies
  • 1 thanks