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Setup & Performance


Resolved! Is there a complaints email for broadband?

Hi, waited 2 weeks for an engineer, no idea if they ever turned up, zero communication. Day after activation date still had no internet. I call up and am initially told there is an issue in the area. I call up again later and they say they’ll book an...

Tasgt500 by Advocate
  • 2 replies
  • 0 thanks

My nowtv sports pass doesn’t work

I am on my app and it says I have no subscription but when I log in online it says it’s active. But the app doesn’t work and says error fetching passes or asks me to pay to sign up again.

Speed and connection issues

Hi All,My speeds are lower than what they use to be, earlier this year i was acheieving 38mbps down and around 6 to 7mbps up, i'm only getting 25mbps down and 3.7mbps up to the router now.My guaranteed download speed is 18mbps so trying to explain th...

KrisieP by Advocate
  • 1 replies
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Weird internet issues since sky's DNS issues

Hi folks, so since sky had that melt down with their DNS servers I've been having some interesting issues, it's taken me a while to work out if it was my phone or something else, but it transpires that it's my connection.  Basically I noticed my Goog...


My hub is set up in my dining room however every time we go upstairs and into my room the Wi-Fi signal just randomly goes and it continues to come on and off when we are in our bedroom. Any suggestions?? 

Resolved! Sky Q saying no internet at router

Connected from router to a patch panel to send connection to 2 routers for WiFi use in the house. Very awkward setup unless I just connect directly to the router. Had the additional routers running for a couple of days with internet and sky Q connect...

Jezw by Mentor
  • 7 replies
  • 2 thanks

Existing box

I already placed an order for broadband and received a box however there was an error on now tv’s part so they had to cancel and told me to reapply but it wants me to pay for another box, is there anyway I can keep my existing box that’s unopened and...

Wired connection restricts Wi-Fi ?!

To watch football at a reasonable quality I need to plug my Now Tv box direct to my router with the Ethernet cable.Unfortunately when I do this the download speed on the internet speed checker is zero on the Wi-Fi signal sent from the router which an...