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Setup & Performance


Terrible Service

I've been a Virgin Media customer for over 20 years & took a gamble with Now Broadband, which didn't pay off. My installation was due on 11.02.22 but the engineer wasn't prepared to climb a pole to reconnect my B.T line. I couldn't find out a date, n...

Router Connection Now Hub 2

I had been having issues with a networked speaker dropping it's connection (or seeming to) for the past week. Today this has gone to extremes. My wifi speaker can connect to bbc sounds, but not spotify, my wirelessly connected laptop can connect to s...

Recently slow broadband speeds to europe

Hi all, Not sure what happened but in the recent weeks my download speeds to europe servers been very bad, way below the guaranteed speeds. The problem is if I perform download speed test to UK servers it is bang on and support people on the phone ar...

Devices attached to router not showing

Hi, I have a Hub Two and ever since i've been set up (about a month) there are no details of attached devices showing. Is this normal or a glitch with the hub? And is there any fix apart from using another router?Many thanks.

Resolved! Phone Line

I have just changed from Virgin Media to NOW TV, and have just had my broadband installed but my phone line is dead, it has no dial tone and I don't know what to do? Any help would be appreciated

Broadband Buddy

So I spent some time setting up my account using Broadband Buddy, clicked 'save' waited the recommended 15 minutes... 1 hour... 8 hours... switched off the box.. you get the idea. What else do I need to do to activate the configuration? Thanks for an...