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Setup & Performance

Discussions

Wifi Mac address lockdown

Just taken delivery of my new Hub Two router since transferring to NowTV from Talktalk. ATM it's working okay, but on my old TT router I could for improved security restrict wifi connections to specific MAC addresses. However I can't find anywhere on...

Resolved! openreach

OK, so just had the openreach engineer install the now broadband problem is i wanted a new line put in upstairs but he said it would cost £150 extra. when i selected the broadband package i choose the option to have a new line put in despite there al...

How do I speak to human being

How do I speak to a human being to help set up my new now broadband? I can’t even access live chat it sends you to promotional offers which is really frustrating

Michaelh by Advocate
  • 795 Views
  • 2 replies
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MY BOX HASN'T ARRIVED

According to my account it has arrived. Currently we have no broadband box and I'm led to think it's been delivered elsewhere or its status is completely misleading. How do I reorder a box or is there a way of finding out where this missing box is?

Resolved! STILL NO BROADBAND

Activate day was the 28th and still not working, wouldn't mind but we use Internet to watch TV becoming a joke should of just stayed with talk talk, any help of anyway? All it's saying on my account is not live yer we're getting it ready

No outbound calls

I can't make any outbound calls on my landline. I have double checked with another phone and that doesn't work either. I have 3 lights on my router which is correct. Can someone help me please as I am 94 and need my phone desperately!

0.5mb Download, No line issues

Hi, I've had an issue for the past few days where my download speed is horrendous - below 0.5 mb to the point where I can barely browse the web, let alone stream TV. The upload is fine and hits 12mb-ish.  I contacted the support team who say there ar...

Aheath by Advocate
  • 1330 Views
  • 8 replies
  • 2 thanks

Activation date passed, still no internet

My activation date was 28th March. The hub lights for power and WiFi are green but no Internet light. I have done all of the recommended tests and switches, still no joy. tried using chat but get no response.Help please?

LG23 by Advocate
  • 627 Views
  • 2 replies
  • 0 thanks