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Setup & Performance


5.1 Surround Sound Missing

Hi. I'm watching nowtv on a NowTV black box and roku 4k stick. They both have the same nowtv account and this account has Boost.I lost 5.1 surround sound on all nowtv output on the Roku 4k stick but managed to get it back by doing factory reset on ro...


Hi, I am looking to get Now Broadband installed and want to ask (without sounding too stupid) when it asks about the phone line, does that have to be a live phone line that’s active or just the point in the house? I did have a phone line with BT but ...

LouT84 by Advocate
  • 1 replies
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Moving FTTC to NOW - provisioning / porting issue

Hi, newbie here - wondering if anyone can advise me please! I'm in the process of moving broadband provider from Sky to Now. My requirements are simple (ie: a stable service, best speed I can get on FTTC (I'm 100 yards from the cabinet) and basic con...

MHAD by Newbie
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Tv internet not working

Hello everyone,  I have Now Boardband and it’s worked pretty well for a year or so after I split my broadband after talking to a Now engineer. Recently it’s been working fine on phones and laptops but I can’t use any tv apps like iplayer or NOW cos t...

Lwoods by Advocate
  • 1 replies
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Can Devices Be Blocked Between Certain Times Of Day

Is there a way devices on the network can be blocked between certain times of day? eg:Mobile phone blocked between 11.00pm and 8.00amGame Console blocked between 10.30pm and 9.00am Unless I have missed something, I have had a look around but not seen...

Tone by Mentor
  • 2 replies
  • 1 thanks

How Do I Stay Signed In

As recently as last week, when I went to sign in there was a box you could tick to stay signed in. Now for some reason it's not there anymore and after 30 minutes of inactivity it makes you re-sign in. Has anyone else noticed this, found a fix? Thx

Dropped connections & low speed

Just wondering if anyone else is having problems with their connection? When I left the house on Christmas Eve, everything was working fine. I got back home yesterday and all evening the connection was dropping and restarting a couple of times an hou...