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Setup & Performance

Discussions

Internet down

Day three now, no Internet. All Nowtv say "there is an Outage in your area and the Engineers are working on it" no details or contact or when available.Terrible customer care and why is there so many outages in the country, not good enough.

Col by Advocate
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Resolved! Issue with Broadband in London- E5

It has been almost 4 days that the postcode E5 in London has experienced broadbands' cuts since Sunday early am. Openreach does not give updates leaving customers working from home in the need to find alternatives. This is so unbelievable!  Is anyone...

pornhub blocking

Hello, Me and my partner have been discussing this, pornhub was blocked on our account yesterday, we started our membership with now tv broadband on Friday just gone, we have gone now found that it’s unblocked and neither of us have unblocked anythin...

Device limit

Annoying though it is, I understand NOW wanting to limit customers to watching on one device unless they pay extra. It would be nice if it actually worked though. I used to happily switch off the TV in one room, turn on the TV in another room and kee...

Connection errors

I have added a 2nd fire stick attached to another tv. When both fire sticks are being used, I get a connection error approx` every 30 seconds. Is there a fix for this?  

Wifi Calling

I live in a mobile phone black spot. Have got a new phone using the EE network and enabled Wifi Calling on it so I can get texts and voice calls from doctor etc but it won't connect to my Now Broadband (Fab Fibre) router. Does Now Broadband support W...

Broadband speed persistently low

Broadband speed in recent weeks has been persisteny low - down from 45 Mbit/s to around 15 Mbit/s.This is both WiFi and Ethernet. Tried restarting router, no affect. All devices showing same conected various services. Running both 5 and 2.4 bands and...

Xavier by Advocate
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  • 6 replies
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unavailable flat

I am looking to get broadband in my flat, however, it tells me that its unavailable in my individual flat, but available in the rest of the building. Any idea why this is and how I can sort it out?