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Setup & Performance


Broadband connection

Hi,I am trying to connect to my new NOW HUB 2 since yesterday. But am unable to do so because whenever I try to sign in it says *your connection has been dropped* and asks me to fix some wires. Even after doing it for 100 times the same problem is de...

Resolved! Keeping existing landline number

I am currently a now tv streaming tv member. I am looking to add broadband and land line services to my account, the service is currently with plusnet, which apparently Now can deal with changing over for me I have read that I have to confirm I wish ...

Resolved! Newbie, says my 2 devices are too many

I've just signed up to Skysports with BT.  but can't watch anything on my PC as it says too many devices but I've only tried 2.I only have the btbox for the tv and the pc I'm on now. The help mentions there is an order to do things if you have it wit...


Hi I'm trying to find out who is actively using my broadband. I'm probably going to change the password but I'm sure there is some way to see what devices are using it before I change it. 

Resolved! Using prime video on android

We've recently moved to Now Tv for our broadband and now primevideo isn't working on android devices.  If I connect to my mobile data is works fine so must be to do with nowtv. The error I get is error code PLR_PRS_CALL_FAILED I've tried clearing the...

Port forwarding issues

I am trying to port forward two different ports one for a minecraft server and one for playing terraria, I have followed the instructions found on another part of the forum which has worked well for the minecraft port however any other port I try wit...

WiFi extender

Someone told me that I can get a free WiFi extender from Now broadband (if you have black spots in your house) but can’t find anything on their website saying so. Any ideas/advice