Setup & Performance

Now tv buddy

Won’t let me block anything it keeps saying - well that didn’t go to plan -? Been doing this for 25mins!!!!

Engineer did not arrive and I can’t speak to anyone

Hellothe engineer was supposed to arrive yesterday and they did not visit. My tracking still shows as engineer due to visit yesterday ?i can’t get through to anyone , it’s an odd service? I have still not received my router

Broadband Buddy

Can't change my Buddy settings. I get "Well that didn't go to plan". I've been trying for hours

NOW Broadband not available in my area

I am looking to change my broadband over and found NOW deals the other day and was able to go through to the payment part but wanted to wait so it was closer to my end date of existing broadband.When I check my coverage now, it says it's unavailable ...

Regular Disconnections & Fluctuating Speeds... 6+ phone calls, still not resolved

Hey All,I moved into this property about two months ago and have had issues with the internet from day 1, from 10+ (sometimes 20+) disconnections a day to massively fluctuating internet speeds going from a 37Mbps connection down to 1Mbps connection r...

Need to speak to a human being, have line fault

The help section on Now does not seem to cater for land line faults at all, then when you try to report the fault there is not an option? Can't find any way of speaking to a human being on this site at all, only other upset customers! What a disgrace...

Resolved! Engineer has turned up even though it's self set up?

Basically the title. My broadband goes live today and it's self set up but an engineer I'd now in and setting it up adamant he's supposed to be here. Attempted to contact NOW but I can't get ahold of a human and I'm not paying a set up fee when it's...

Resolved! Switch from Sky - Old Sky router works after activation date but Now router does not.

Hi switched from Sky to Now and 5 days after my official activation date my old sky router still works but the new Now broadband one does not. Do I just have to wait and it'll sort itself out? Sky are asking me to send the old router back so keen to ...

VPN not working

Hi folks.We use a VPN to access banking, work and studying. None of the VPNs will connect. This is not an issue about accessing things like Netflix, the actual extension will not connect.We have only just started with NOW Broadband and the extensions...

Switching from SKY Broadband to NOW Broadband

I’ve just ordered NOW Broadband. I’m moving from my current supplier, which is SKY. Do I need to cancel directly with SKY or will NOW handle the switch on the date of activation? Thanks

Community

Setup & Performance

Discussions

Now tv buddy

Engineer did not arrive and I can’t speak to anyone

Broadband Buddy

NOW Broadband not available in my area

Regular Disconnections & Fluctuating Speeds... 6+ phone calls, still not resolved

Need to speak to a human being, have line fault

Resolved! Engineer has turned up even though it's self set up?

Resolved! Switch from Sky - Old Sky router works after activation date but Now router does not.

VPN not working

Switching from SKY Broadband to NOW Broadband

Ordering

No incoming calls

Openreach

No Internet

Sport sound is not synced to the picture

New Members