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Setup & Performance


Cookies Settings

How/where do you change the Cookies Settings on NowTv (not the website). I have a stick. Cannot find it anywhere... Would appreciate more transparency and ease of access to settings.

Broadband throttled after first week

Hi all,  I set up with Now TV broadband a few weeks ago, it's the fastest fibre option.  For the first week the down/up speeds were good, however, since then the service has been really patchy, often I can't even stream Netflix (standard). I've noted...

NowTV HUB with TP-Link AV600

Hi, I want to hard wire to my TV and also provide better Wifi to the living room so purchased TP-Link TL-WPA4220 kit. I’ve had this a number of years ago with Virgin and it worked flawlessly, basically close plug and play. Today I’ve spent two hours ...

mjduk by Advocate
  • 3 replies
  • 1 thanks

NOW TV set up incorrect

Hi, I still haven’t received my NOW TV box yet and the engineer is coming in 2 days. It says there are no orders on my account! also, my account is stating that I’ve never paid a bill before even tho I paid the bill at the very start!!! can’t find a ...

Resolved! Recently Joined Intermittent Speed

Hello All, We've recently joined NOW Broadband, after moving due to a competitors pricing rising quite considerably. Whilst we love the price being charged, I'm noticing intermittent connection speeds and under the speed promised also. We are about 5...

Broadband speed

Hi I just want to physically speak to someone about my poor broadband. I’m paying for a service and I’m having to connect my TV’s to my phone because the internet is that slow. Does  anyone have any contact details please or email? Anything will help...

Wifi down for over 15 hours

Any help or any time frame on how long the outage is going to last on the broadband.. my internet light was amber and now it’s not even on. I can find no updates on the outage but when I called they said they have engineers fixing it. I have importan...

Issues with master phone socket

We have issues with the wiring for our TV and/or WiFi. When our WiFi router is close to the television cables, we lose a lot of TV signal (e.g. to BBC channels). We also don't think we are getting the speeds on the WiFi we should be getting and the W...

tc_hc by Advocate
  • 3 replies
  • 2 thanks

Broadband cable cut

Moved into our new home to find that the fibre optics cable from BT Openreach has been cut by the previous owner.Rang BT but they say to speak to NowTV who we were planning to stick with after the move, but can’t seem to find an answer from them abou...

StuWoo by Advocate
  • 4 replies
  • 2 thanks