Setup & Performance

Resolved! Broadband not installed, go live date 2 Feb. Owed £151.20 in compensation

Hi there, I have had no update as promised on 18th February about not having my broadband go live yet. The last text / update from NOW TV that I had was on 14th February at 16:04. No Open Reach engineers have visited in the last two weeks. I am wit...

Network question

Hello, a humble appeal for help.We’re coming to the end of an 18 month deal with TalkTalk, and the price is about to rocket, so I’m thinking of moving to Now Broadband with anytime calls.We live in a strangely configured old house with thick walls, a...

Super Fast WiFi Now Tv Broadband Hub Internet not working!!

I am a NOW TV Super Fast WIFI Broadband owner, recently over the last few weeks my hub has been having difficulty getting internet connection, often I go hours without the 3 green lights coming on, the power and wireless will always work but the inte...

Moved house was supposed to go live 28/2 and it’s still not on.

Moved house and supposed to go live 28/2 days so on email. Waited to midnight still nothing. On the my account says I haven’t went live yet either but I’m meant to. So very confused what’s going on. Over a week we have been down now.

internet keeps going down

I am in Birmingham the last 3 days it has constantly goes down making it impossible to do anything its ridiculous, will be going back to sky at end of contract.

Just joined, internet dropping out nearly every day

Hi, I have just moved to Now for broadband and landline calls and finding that nearly every evening when watching tv the internet connection keeps dropping out just for a few seconds and connects again. When watching programmes on bbc i player this ...

Still no internet after engineer visit

A engineer visited and installed nowtv hub at my property, and confirming that the broadband would work before the midnight. However, when I wake up this morning and test the line, nothing happens. The internet still cannot be accessed. The broadband...

Unacceptably slow broadband every day, unacceptably poor service, unacceptably poor support...

Every day, my download speed drops to unacceptably slow levels. Re-starting the router restores the correct line speed for a short while, before it again slows to very low speeds. This has been going on for weeks.I have raised this as an issue with...

No broadband

No broadband working in my area due to storm damage. How can I get an update on when this will be fixed? And surely I shouldn’t have to pay a full bill when I haven’t had any internet?

First ten days

So I switched to NowTv for broadband on 17/02 and so getting towards the end of the 10 day settling down period, should I be worried that my speeds are varrying quite a bit and on the slow side?

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Resolved! Broadband not installed, go live date 2 Feb. Owed £151.20 in compensation

Network question

Super Fast WiFi Now Tv Broadband Hub Internet not working!!

Moved house was supposed to go live 28/2 and it’s still not on.

internet keeps going down

Just joined, internet dropping out nearly every day

Still no internet after engineer visit

Unacceptably slow broadband every day, unacceptably poor service, unacceptably poor support...

No broadband

First ten days

How do I set up an answerphone on my NOW landline?

Help me

2 Routers - how do I return

Landline fault

Engineer not turned up

New Members