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Setup & Performance


Wifi Range

Hi all My internet went live yesterday on my NowTV Hub Two. I have the router in the lounge room and the TV and my Laptop work fine, but in the next room (literally 5 feet away) the wifi has one bar and cuts out. Is this normal? Do I have a faulty ro...

MarkRom by Advocate
  • 6 replies
  • 4 thanks

Hub 2 not Working on Activation Date

After setting-up my hub 2 box today, the only green color lights appeared in the box is power light and wireless light and the bloody internet light is not show-up whatsoever.  The customer service staffs were helpless, the engineer was not that prof...

PooPoo by Advocate
  • 3 replies
  • 0 thanks

Problem with connection

my internet went live yesterday, followed everything as I should as well as following troubleshoot that just wasn’t helpful and took me round in circles, but it’s still not connecting. I’ve got only 2 lights on, it comes up on devizes but won’t conne...

Connection after moving home

Openreach engineer visited 04-05 AM as promised but was unable to complete setting up our boardband (something about underground connection not available). Another engineer was due to visit later in the day but then cancelled. Next day still without ...

Oliver22 by Advocate
  • 1 replies
  • 1 thanks


I was meant to go live yesterday  but still no internet or light showing, can I have answers or help please 

Willow by Advocate
  • 1 replies
  • 0 thanks

Delay broadband go live date

I have signed up to Now broadband and been given a go live date of 18/05/22. I am currently with TalkTalk until 29/05/22. Is it possible to delay live date until then? It says at sign up Now takes care of the transfer but couldn’t see any option to c...

Baldrico by Advocate
  • 2 replies
  • 1 thanks

Resolved! New now broadband password incorrect

Just setting up my new now broadband it’s on and off connecting too phone and small devices when we typing password on gaming console saying incorrect password. 

Vt by Advocate
  • 4 replies
  • 1 thanks

Resolved! Modem stops working preiodically

In the last few days I have found I lose the internet periodically. I have all 3 green lights lit up on the modem with no internet but the only way to get the internet back is to reset the modem.The internet vanishes from all devices, on both wifi an...

Cookies Settings

How/where do you change the Cookies Settings on NowTv (not the website). I have a stick. Cannot find it anywhere... Would appreciate more transparency and ease of access to settings.

RH by Advocate
  • 9 replies
  • 6 thanks

Broadband throttled after first week

Hi all,  I set up with Now TV broadband a few weeks ago, it's the fastest fibre option.  For the first week the down/up speeds were good, however, since then the service has been really patchy, often I can't even stream Netflix (standard). I've noted...

Criggy by Mentor
  • 5 replies
  • 2 thanks