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Setup & Performance

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Not accepting password

I had to turn my hub on and off due to there being no connection.  This has happened in the past and I’ve always got it back up running.  This time it will not connect because it keeps saying my password in incorrect even though it is the correct pas...

Jamiel by • Advocate
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Broadband drops when it rains

I've had Now Broadband for a few months with acceptable performance. I have noticed however I get frequent service interruptions when it rains. This is enough to drop the Internet connection. I never had these issues at the property when I was suppli...

Resolved! Fibre connection from road

open reach have recently laid full fibre in front of my house although I have full fibre service from now tv the final connection is from my telephone copper wires can i get now tv to connect me to the full fibre sevice into the house

Subscribed but not working

Hi, I've just joined and paid my £33.99 for my months membership. Whenever I click on anything I'd like to watch it says 'Safari cannot open the page because the address is invalid'. Can anyone help? 

Wifi keeps dropping.

I'm at the end of my tether. Was on Plusnet with the same BT line but moved to NOW. The connection keeps dropping. NOW couldn't test the line so sent out an Openreach engineer who found a fault outside the building. That was a bit confusing. As I sai...

Broadband not working in next rooms

the distance range of broadband is extremely narrow. When I move to the next room signal gets lost. Test still says it looks though. Please someone help me with it? NOW should remove misleading ads about convenience of its services.

Phone line not working

HiMy phone line is not working properly. When I call it from my mobile I get nothing but when I call from my landline to my mobile a different number shows up on the caller ID. Its like my number has been changed. I checked the fault checker on this ...

Navco786 by • Advocate
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Below minimum speed

My broadband speed is only 24mbSigned up to average 63mbI should be getting 56mb minimum.Had an openreach  engineer that was on the street to check the line. Line is fine . Said it's being limited by the provider . and maximum I would get is 40mbWhy ...

Broadband not activated yet

Hi, I am New to UK and opted for NOW Broadband for my house. My golive activation date is supposed to be on 4th November, but it didn't get activated yet. I am almost running out of my mobile data as well. Could anyone suggest how to make this proces...

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