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Setup & Performance


FTTC Speed capped at 30mbs

Hi,I broadband speed has been capped @30mbs down 4mbs up after the power failure a month ago. I have reboot/reset my router. But no help at all. Could you investigate?Jan 1 00:01:08 syslog: [ 68.835000] Line 0: VDSL2 link up, Bearer 0, us=4294, ds=29...

Resolved! Broadband not working after activation date

Activation date was 7th June. Set up as per instructions but not getting the Internet light on the hub. Have reset the hub and checked all connections. No issues in our area. Hub is connected to the splitter that it came with which is plugged into th...

H35 by Advocate
  • 8 replies
  • 5 thanks

Moved from Sky but no fast path on ADSL?

Hi, Moved from Sky to Now (obviously also Sky) but my broadband profile is now 2-3Mbps lower and ping higher and I think I had a target SNR on Sky at 3db but the DSLAM has not moved my profile since I have joined and feels like I have interleaved. An...

Lemzip by Advocate
  • 5 replies
  • 0 thanks

No activation on due date and no explanation

My activation date was supposed to be 9th June . Nothing ! Called and spoke to someone at NOW who just said - that’s strange…. Kept me on hold for 20 minutes then said that he had upgraded the missing broadband account to a higher level ??? That was ...

Resolved! I need some help

Hello I had an easy sign-up phase,  up to and including the stated go live date of 30 May however,   my old service with Sky , is still active and I've now received my Now TV box ,  but it is not as yet working ,  and the internet light is always ora...

zeuss20 by Mentor
  • 4 replies
  • 3 thanks

General questions.

Hi all I'm looking to move to Now Broadband from Sky Broadband.I have a physical phone line and not using Sky's VOIP offering, does the physical line also transfer with your number? With the Now Broadband talk package (whereby you can make calls 24*7...

Glen by Advocate
  • 3 replies
  • 1 thanks

Wifi not working

My wifi wasnt working yesterday and still not working today! Internet light is red and after resetting its still not working!!