Setup & Performance

Issue in speed and how to track reported issues

Hi,I have been using for more than a year and I have not had major issues.But from last week the internet speed has become very slow and it comes around 3 Mbps normally it comes around 12 Mbps.I have restarted the router number of times and I called ...

Morons of the biggest order

So there is scheduled work to the broadband in my area. Scheduled but zero notification and so hours of work lost. This is on top of the utterly sub optimal streaming service provided by Sky/Now in the first place. Total clowns and honestly cannot...

Mainline Voicemail not Activated

How do I activate voicemail on my mainline phone?

Awful download speed!

So, I'm currently getting around 3.63mpbs this morning, but Now's line checker is saying I should be getting 70+mbps! I've used 3 different speed testers and they are all saying around 3-6mpbs!Weirdly, the upload speed is around 15mbps!!Any issues ou...

Router never arrives

My new router fails to be delivered constantly , I have no way of re ordering it or finding out why its not arriving my Internet is slow and doesn't reach to the next room without breaking signal, I've been paying for sure fiber for ages but yet s...

Resolved! buzzing noise on landline. no option on customer service to report problems with your landline

We set up NOW account for mum as she needed wifi for her amazon device. She only has normal telephone, but there is now a constant buzzing noise when she makes or receives calls. Trying to report this problem on her behalf, but customer service numbe...

Intermittent broadband service

For the last few weeks my ‘Brilliant Broadband’ service has been dropping out every 30 minutes or so. It returns on it own but I’m getting very frustrated with it. I’ve rebooted my router several times. I only have 3 devices connected. The router ...

No internet

no internet for whole day, sick of it !

Broadband Connection drops for authentication every 24 hours for about 5 mins between 10.00 & 12:00

I presume this happens to everyone else, but is there any way an engineer could change the timing of this, as this is the busiest time for online work meetings.It would seem much more sensible if this authentication happened during the night. Is ther...

No internet

I have a red light on my internet hub, I have done a check online and it states error. Who can I call

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Setup & Performance

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Issue in speed and how to track reported issues

Morons of the biggest order

Mainline Voicemail not Activated

Awful download speed!

Router never arrives

Resolved! buzzing noise on landline. no option on customer service to report problems with your landline

Intermittent broadband service

No internet

Broadband Connection drops for authentication every 24 hours for about 5 mins between 10.00 & 12:00

No internet

Connection cuts off randomly and often

Line activation

EE ROUTER VS NOW TV

Does Now Broadband have a “internet in every room”...

No internet on Apple devices

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