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Setup & Performance

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Router range

I've just changed from Vodafone to Now Broadband. The router range is appalling.  We have a standard 3bed house and it barely reaches upstairs. Vodafone was crap in as much as it was intermittent but at least the router reached the whole house. And i...

Resolved! Crackling phone line and slow broadband - again

I have a crackling phone line and slow broadband 13mbs. This has been reported twice, the first time they told me I have too many devices connected. I went through the exercise of disconnecting everything and testing but no improvement, reluctantly t...

Flers by • Advocate
  • 1334 Views
  • 7 replies
  • 4 thanks

Missed engineer visit, and nothing on my orders

I have moved house and called to arrange it in advance, after that I received an email saying an engineer would come around 8am-1pm yesterday, which they didn't show up, there was no text/call or email update. So when I look on my account under order...

Fataleix by • Advocate
  • 163 Views
  • 2 replies
  • 1 thanks

Resolved! Available packages

Morning all. I'm looking to see what broadband package options there are for my daughter when she moves in to a rental property (hence only 12 months required). When I search on comparison sites using postcode and address details I see 2 NowTV packag...

Steeloz by • Mentor
  • 288 Views
  • 6 replies
  • 4 thanks

Internet down Manchester area?!

Internet down here. Have seen on social media that Now and Sky broadband is down in Manchester area. Multiple posts stating this. When I've done the status check it says no problems and that it's our line.Any ideas what's going on?

Newbie help - I need a telephone line installed.

I’m in process of getting set up with Now TV and advised they will ‘arrange a new phone?’ The address was previously with BT but that was disconnected 2 yrs ago. Recent redecorators also cut old cables. Unclear who Now TV have telephone contracts wit...

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