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Setup & Performance


Broadband kit

Hi My NowTV kit meant to arrive today. DPD tracking says it will arrive tomorrow. My broadband is going live tonight. When i signed up with NOWTV i wanted the broadband to go live on the 4th. But the date has moved to 5th. I am very disappointed with...

Wifi keeps disconnecting on my iphone

Hi I bought the broadband few weeks ago and although it shows a good speed, the router is in the lounge when I’m in my bedroom I keep loosing wifi and it goes into my data which kicks me out of games I play on my phone and it’s super annoying. Litera...

Alex9 by Advocate
  • 2 replies
  • 1 thanks


Hi want to order 67MPS brand band  how many days is taken for broadband up abd running 

Resolved! Openreach strike action

I'm currently one day past my activation date with no WiFi yet. Discovered that Openreach have been on strike Friday and Monday and I wondered if anyone knows how much this is impacting the wait time for faults to get looked at? Now broadband haven't...

where is my broadband hub kit

I need to start using the broadband the day after tomorrow, but I still have not recieved my hub kit.I called customer service and they cannot provide me a  tracking number.My old contract will end the day after tomorrow.what can I do if I cannot acc...

ThinOne by Advocate
  • 1 replies
  • 1 thanks


I want to know why 2 months ago I cancelled my membership ow all of a sudden I’m being charged again

Me62 by Newbie
  • 1 replies
  • 1 thanks

Resolved! 401 unauthorised mesage

I’m trying to access the Wireless tab on broadband control panel on //192.1xx.x.x but get the message 401 Unauthorised, Authorisation required. where/how am I meant to get authorisation from?access is required to disable wireless.thanks 

Bluebox by Advocate
  • 3 replies
  • 0 thanks