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Setup & Performance

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no connection

iv received my router and im registered with my account but so far iv been waiting 8 weeks and still waiting to be connected to the internet ,iv made numerouse phone calls to NOW broadband still no help , extremley unprofesional company 

tia by • Mentor
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Resolved! Delivery of broadband box

Hi, we recently received an email to say that the NOW TV Hub had been dispatched nd delivered. However we weren't home at the time and there was a slip through the door to say it had been left in the food waste bin. On arriving home the package is no...

constant drop out

around the same time every night between 7pm-10 pmMy internet connection drop fro 5 mins. - an absolute pain when watch catchup tvI am working from home today and see my internet down load speed is slower that my uploadCome on Sky whats going on - ab...

Watling by • Mentor
  • 422 Views
  • 1 replies
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speed below guarantee

Activated a couple of days ago after engineer had to connect line in cabinet. I have a minimum speed guarantee of 62Mbps and estimated 68-74Mbps but only syncing at 22Mpbs.Is it worth a line reset now or to just wait a week or two and hope it speeds ...

bbsb by • Advocate
  • 765 Views
  • 4 replies
  • 1 thanks

Audio lag BUT only on sky shows?

We are getting audio lag (audio out of sync with images) which becomes so bad that the show becomes unwatchable. HOWEVER, for some reason it only happens on Sky shows via our entertainment package. BBC iplayer, ITV x (through Now tv) etc are all fine...

Rob7777 by • Newbie
  • 554 Views
  • 1 replies
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broadband keeps cutting out

my broadband keeps cutting out and I'm annoyed about this its getting worse everyday for the last 3 days I don't know why I bother getting now tv but its the cheapest I allso live with in Exeter.

Can't connect to my TV

Hello.I got a months membership for NOW the other day, and of course I want to stream it onto my tv with the chromecast. However, when I try that it says, "We're sorry, NOW is no longer available on your device". What does this mean and how can I sol...

Smith by • Advocate
  • 384 Views
  • 1 replies
  • 1 thanks

Now Broadband and Ring doorbell products

I have recently switched to Now Broadband after being with BT. I have the following devices: - Ring doorbell- Ring chime - Ring camera x 2 external (one with a solar panel) Since i started using Now, only two devices will work, my chime no longer wor...

Carli by • Advocate
  • 1688 Views
  • 8 replies
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