Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Setup & Performance

Discussions

Sign In to Post

How will I know when my broadband is set up?

Today is my go live date, and I'm waiting for confirmation that my broadband is set up before I do the self-installation of my Now Hub. How will I know when the setup is complete and I can install hub? Or have I misunderstood something in the instruc...

Paulo by • Advocate
  • 1245 Views
  • 5 replies
  • 3 thanks

Resolved! Naming your devices

Hi guys. Previously I used to be able to rename my devices but I can't seem to find how to now do it. Does anyone know if you can still name your devices, and how to do it? Thanks!

No Internet

Broadband not working again, says connected without Internet. Is anyone else having same issue ? 

Devices

 How many devices can i use at the same time?. I dont have boost but thought I could stream from more than one at the same time

Modem giving out

My NowTV modem requires a daily power cycle to work. It breaks down with slow and degraded service if I don't reset it. I've had it for 18 months and this wasn't an issue for the first 16 or so. Any advice on how to get NowTV to send me a new one? I ...

slh123 by • Newbie
  • 715 Views
  • 2 replies
  • 1 thanks

Resolved! Ethernet ports

Hi, I received my Now router a week and a half ago.I have 3 green lights working (after a phone call) so have WiFi but the Ethernet ports aren’t working can you help please ? Thanks 

Emails not loading or only very slowly

Hi there,  Having issues with the broadband, it won't open up emails on my or my partners phone - or if it does you have to wait a good 30seconds to a min before it does load anything. The other option is you have to flick the wifi off and on on the ...

cozz by • Newbie
  • 811 Views
  • 2 replies
  • 1 thanks

land line

how do you report a faulty land line to these idiots? All I get is pointless bot answers that are totally irrelevant

martin57 by • Advocate
  • 724 Views
  • 2 replies
  • 0 thanks

My broadband isnt working

So my activation date is today up till midnight but on my "Track order Page" it says broadband and phone line "successfull" but my router isnt showing nothing for the internet being on.

Flynn by • Advocate
  • 628 Views
  • 1 replies
  • 0 thanks

Resolved! Land line fault

I have no dial tone. I've tried a different phone in the main control box and that doesn't work either.I can't find a way of reporting the fault - the help system is useless. Follow the "Broadband & Calls" route eventually just leads to "Broadband" O...

Most Thanked
View All