Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Setup & Performance

Discussions

Sign In to Post

Unable to access Sporting Event Programmes

I have installed the NOW TV App as per the instructions. The "Error Message" states that I need to connect (get online) to the Internet. I only have Mobile Broadband and use it on this device. I am sending this message using the same device and same ...

Wat4 by • Advocate
  • 1365 Views
  • 8 replies
  • 1 thanks

Broadband suffering disconnects

Hi ,  my broadband suffering disconnects since we moved to our new area.1. There is no number or email to call2. I cannot even check the service because it says we are waiting to the service installation though it was done two weeks ago.  How can I d...

Resolved! Broadband speed is dropped down

The guarantee minimum speed of my broadband is 19Mpbs, but the speed is dropped to around 6Mpbs recently. I tried to follow the instructions to check the problem online, but it said can't fix the problem on line. 

KevLeung by • Advocate
  • 698 Views
  • 1 replies
  • 1 thanks

Resolved! Disconnects

HiI wonder if anyone might have an idea what the problem could be with constant disconnects?It started mid May and the disconnects are progressively worse.I have normal range ping (local and world) I was told to renew all my cables.I have and this di...

Snwoie by • Mentor
  • 1218 Views
  • 5 replies
  • 3 thanks

Internet Connection Continually Failing

Our internet continually drops out when downloading / uploading, internet browsing or watching TV. We've checked the line for faults, checked our download / upload speed and all seems to be fine. Does anyone have any ideas? We're not heavy users eith...

Using a different Router

Hi All, Apologies if this question has been asked before.I am currently using the Wi-Fi router provided to me with my now contract. (NR801) but the coverage is shocking I live on a small 2 bed and struggle to get a connection around the house. Am I a...

Ct98 by • Advocate
  • 794 Views
  • 1 replies
  • 0 thanks

No Broadband service

Made a call to Now on 1st of June telling them I'm moving house, I was told 7th of June I will have the broadband service in my new house. But then I received a message told me there's a delay, and no update.  I called Now again and he's said he will...

Chi1 by • Advocate
  • 402 Views
  • 1 replies
  • 0 thanks

Resolved! Connection issues for Valorant (TraceRT logs attached)

I am having connection issues with the videogame Valorant, and after investigating using TraceRT, it seems that it's the not the game or the server that is at fault, but the network path.Here's a traceRT for the valorant servers in EU (source https:/...

Edward by • Mentor
  • 2243 Views
  • 4 replies
  • 1 thanks
Most Thanked
View All