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Anonymous User
Not applicable

Won't let me connect to internet

my internet connection goes off every other day I've tried resetting it unplugging it and everything I've only had it about two or three weeks I've tried the internet test in my account and it says everything is fine
1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I am assuming when the internet drops out the middle green light disappears or changes to amber on your NowTV Router ?

 

Or are the drop outs WiFi related and is this effecting all your WiFi connected devices ?

 

Give the NowTV Broadband Team a call and let them know what you are experiencing with random internet drop outs where it may need further investigation or a possible replacement Hub Router.

 

You will find their telephone number under My Account > Orders & Appointments, then click on the drop down arrow below your live date to see the telephone helpline number to call.