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Anonymous User
Not applicable

Wifi saying enter author thyization code but can't log on

Hi.. my wifi has been switched off for a month and I have a new phone. I enter wifi password then it says authorization code required then nothing...help please

7 REPLIES 7
chilli2
Elite 2

If the wifi is off, then you may/will need to connect via ethernet to switch it back on.

While connected to the router via ethernet you will be able to set the wiif password

Anonymous User
Not applicable

Hi..the WIFI is on...when trying to connect, I put in my wifi code then another message says authorization required. I click on that and it just shows me how to make sure cable  connections are secure

 

Jayach
Elite 3

Is the phone the only device you have to connect to the WiFi?

Do you have 3 green LED's on the router?

Anonymous User
Not applicable

Yes, phone only. No, only the two outer lights are green. I've tried resetting the router and tested all cable connections. 

Jayach
Elite 3

Then the router/line is not working, call Now on the number in the link below:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

Anonymous User
Not applicable

Hi.. thanks for answering and soz for the slow response. 

Yes, it was a damaged cable outside of my building but all sorted now!

chilli2
Elite 2

Try this:

Connect via Ethernet cable (not wifi) and go to http://192.168.0.1 and from there you will be able to access the configuration settings of the router