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Wifi-problems
Newbie

Wifi problems

I currently have Now Wifi and I have had a lot of problems with it recently. It has been cutting off a lot even after having BT open reach out to fix it.

 

does anyone know how to fix this issue or if I need a new box 

3 Replies
gavs82008
Legend 5
Legend 5

@Wifi-problems 

How long have you had broadband with NOW?

You can try splitting the bands.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
Jayach
Expert 3

It's not easy to be sure if you are saying you have Wi-Fi or broadband/line problem. If it's Wi-Fi Openreach can't fix that.

chilli2
Expert 2

Your opening post doesnt make much sense.

 Is the connection stable using ethernet  - a wired connection, as opposed to wifi?