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Mi1
Advocate

Wifi keeps dropping, asking to sign in

Got broadband a month ago, it had been working fine until a few days ago, where it keeps cutting off and saying 'connected but no internet', 'sign in to network'. It will then connect fine after a couple mins then drop again. Very infuriating! I've checked that the wires are all connected properly and they seem to be.

1 Reply
gavs82008
Legend 5
Legend 5

@Mi1 

Use this link to check the status of your line and also do a factory reset to the router indicated.

https://help.nowtv.com/article/improve-broadband-speed

If that all fails call the broadband team using the number from the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help