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Lwen
Advocate

Wifi going off

Hi my WiFi goes off between 3.50am and 4am every morning and stays off for up to 4 hours at a time 

Anyone know why this is?

1 Reply
gavs82008
Legend 5
Legend 5

@Lwen 

Have you done a factory reset to the router by holding the reset button for 15 seconds indicated on the link below?

https://help.nowtv.com/article/improve-broadband-speed

Otherwise call the broadband team to find out what’s going on. See link for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help