Wifi down for over 15 hours

[Jj6-13]

Any help or any time frame on how long the outage is going to last on the broadband.. 

my internet light was amber and now it’s not even on. 
I can find no updates on the outage but when I called they said they have engineers fixing it. 
I have important things that I need wifi for and this is really not helping. Just a time frame would be great if anyone knows anything or how I can find out anything. 
Thank you. 

[gavs82008]

@Jj6-13 

You say Wi-Fi down, is this just Wi-Fi or Ethernet also? Meaning your internet itself is down? 

Give the broadband team a call to find out what the story is. Number is in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Jj6-13]

Hi. The internet itself is not working. It went down at 5pm last night. My internet light was on amber last night but is now just off all together. I have called and was told to go on the forum for updates but I cannot find anything useful, hence why I made a post.

[redchiz1]

Hmm, that's not particularly helpful of them, is it?

The only thing I can suggest is to check through the options on the link below, if that doesn't help then get back to them and say so:

https://help.nowtv.com/article/having-trouble-with-your-broadband

[gavs82008]

@redchiz1 @Jj6-13 

It’s not the first time that broadband staff have told users to go onto the forum. 

Certainly find it odd as there is nothing we can really do apart from send them back to broadband support.

[Anonymous User]

I find it strange that the internet light is off, I would have expected it to keep flashing until it makes contact with the cabinet. What if you power the router off and on again.

[Jj6-13]

It’s been turned off and on and reset many times since around 5-6pm yesterday. The light was on amber for a good while but it’s been off completely since about 11pm last night!

[Anonymous User]

Have you followed the trouble shooting here: NOW Broadband Hub troubleshooting (nowtv.com)

[Jj6-13]

Apologies for the delay in reply, still have no internet and I can only reply when I have signal. It has now been over 5 days. I’ve had no updates or anything. I have troubleshooted, it has been reset many times, I have checked everything. It just tells me that I have no broadband service (meaning a problem on their end) 

They ask me to check on here for updates but there is nothing.

I am just debating leaving as this is taking the **** now. No one has been helpful and as someone who works from home and studies from home, my internet access is very important. 

[gavs82008]

@Jj6-13 

Keep pestering the broadband team by calling them daily until it’s resolved. 

[Jj6-13]

Yeah, not very helpful! Thank you though

[SamanthaRa]

Mine is also down, can’t seem to get in contact with anyone either. Has anyone had any updates

[gavs82008]

@SamanthaRa 

The number for the broadband team is on the first page of this thread.

Nonetheless here it is again.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Jj6-13]

Finally got hold of someone and it’s a problem with openreach apparently. The fix date is supposed to be the 3rd of may, but we shall see..

[SamanthaRa]

Mine is back on now, unplugged it this morning for 5 minutes and it’s been fine all day

[Jj6-13]

Unfortunately mine is still down!

[Anonymous User]

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@Jj6-13 wrote:
Finally got hold of someone and it’s a problem with openreach apparently. The fix date is supposed to be the 3rd of may, but we shall see..

---

I have a horrible feeling that means they have only just passed the call to Openreach. Does the land line work O.K.?

[Jj6-13]

The woman who I got hold of was very helpful and she seemed just as annoyed as I was about me being told no information. She’s going to be phoning me back to make sure things are sorted

[SamanthaRa]

I unfortunately don’t use a landline. My internet came back on yesterday morning, though yesterday afternoon went off a couple of times but all is fine now

[JD1]

Where are you based?  I'm in Durham & I've had no Internet all day?!

[Jj6-13]

I’m down in Portsmouth. I haven’t had any internet since the 24th of April..