03-01-2022 16:20
Try splitting the Wi-Fi bands.
https://help.nowtv.com/article/improve-broadband-speed
10-01-2022 16:48
The best thing to do aout this is connect a Wireless Access Point to your Hub 2, the hub they provide has bad wireless connectivity, this is the easiest thing to do, other than replace it with your own Wireless Router which is a bit more complicated to do.
In reality the Hub they provide is not fit for purpose under Consumer Law, and it's part of the service they provide, as in their contract with you, it says you have to use their Hub.
Make of it what you will.