and you will be put through to an advisor if things are not as they should be.
If it’s not Now Broadband, then same thing, but through the website of whoever does provide your broadband.
Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.