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Anonymous User
Not applicable

WiFi not working anymore

WiFi was set up and installed on Monday but stopped working yesterday and now there is no WiFi. Please help!
1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Double check the wiring on the Router and to your telephone socket.

 

Then try a factory reset on the Router by holding the reset button on the back of the Router for about 15 seconds.

 

Give it about 5 minutes and if you are not seeing three green lights on the front of the Router, then give the NowTV Broadband Team a call where they will check and test your line.

 

You will find their telephone number under My Account whilst logged in on here and selecting Orders & Appointments from the drop down menu options.

 

Once on the Orders & Appointments page click the drop down arrow below live date to reveal the telephone number to call.

 

Whilst waiting to get through, maybe go to My Account > Technical Checks on here to see what the Hub Router is reporting back.

 

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