Sorry I am not a broadband customer, best to give the team a call.
How to submit your complaint:
My other contact with them has not got anywhere.
I have been with other providers and learnt from customer forums menus that are not readily published by the provider. As NowTV are reluctant to deal with my other query I felt that the Community was worth a try. I'll stop bumping this one as it is looking unlikely that a wireless mac filter is an option.