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Anonymous User
Not applicable

WiFi fine on Mac, but slow on PC

Hello, I work on a Mac and get good speed and can use the everything quite easily (save some slower moments during the day). This is in a different room. 

 

My houseamates work on Windows and both only get 1mp download (even when sat in the same room as the router) and unable to use Zoom etc. 

 

Any ideas how to fix this?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Are you a broadband customer with NOW?

 

Most windows laptops/PCs don’t work too well with 2.4hgz and should be working with 5ghz Wi-fi.

 

https://help.nowtv.com/article/improve-broadband-speed

Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "192.168.0.1” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help