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Jess4
Observer

‎19-09-2023 23:02

Wi-Fi

Wi-Fi has three green lights but is not working. Shows as available on my phone but not working & online service test isn’t working?

0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎20-09-2023 8:25

@Jess4 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎20-09-2023 20:00

@gavs82008 

Noting?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
gavs82008
Legend 5
Legend 5

‎20-09-2023 20:09

In response to RoyB's comment

@RoyB Haha priceless, that most likely means its in all the other threads I have done a copy and paste job!

FYI that I do not work for NOW, just a NOW customer trying to help