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CarrieGrant
Mentor

Why the frighing hell is my internet down AGAIN

My internet is down AGAIN... WHY? My bills are paid.. internet goes down regularly. Supposed to be on the best fibre package being super fibre.. and the internet is OFF AGAIN... WHY.?????? Why am I gonna being charged for only having internet half of the time?????? This is starting to take the royal pi**

13 Replies
floragala
Newbie

Mine is down too, seems to have been so all night

Itsmo
Advocate

Mine too. I called and an automated msg sent me to here. I guess so we can exhaust our pointless bitching in peace. ###### service. 

Elda
Advocate

Mine is down as well! It has been for the last 2 days! I live in St Johns Wood. Anyone else around here whose internet is down?

gavs82008
Legend 5
Legend 5

@Elda 

Call the broadband team to see what’s the situation is.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Elda
Advocate

Did several times! I have had problems with my broadband for over a month and every time i call they tell me something else. It has been a nightmare! No timeline when my problem will resolve, just ‘there are problems with the line and we have told open reach! When will they come etc, no one ever knows! I am seriously considering to move on if they don’t do anything in the next week! 

NBF
Advocate

Similar problem very intermittent and keeps dropping the connection to the internet, only been with NOW for six months and I did not have this drop out with my previous provider and router. Not very easy to find means of contacting either.

Anonymous User
Not applicable

@NBF 

You can find the means of contacting them here:

How to make a complaint (nowtv.com)

NBF
Advocate

Thanks for whoever passed the contact numbers but unfortunately they are as much use as a chocolate fireguard. When calling the numbers the recorded voice requests that I go online and upload photos of my router set up, which I did. However, when following the instructions on the phone and whether I answered yes or no to uploading the photos, the response was the same - "Thank you goodbye" at no point did the message give me the option to confirm that the photos had indeed been uploaded and then for me to speak to anyone.

 

I think that my relationship with NOW is going to be a pretty short one

gavs82008
Legend 5
Legend 5

@NBF 

And also in the first page from my post. 

FYI that I do not work for NOW, just a NOW customer trying to help
Jacob96
Advocate

My Super Fibre is down to wtf

Jacob96
Advocate

If someone from us get internet back please let know in this post guys

Ash12345
Advocate

Mines gone off this morning aswell keep turning it on and off no luck yet as of yet. 

schnapps
Legend 5
Legend 5

Looking over on Sky Twitter there are a couple of Broadband outages around the country, where post code BB7 and N15 was mentioned.

 

Also yesterday criminals / thieves caused damage to BT equipment in the Cambridgeshire area (apparently it's the second time this has happened by criminals on the same BT exchange box).