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Anonymous User
Not applicable

Why's my broadband not always working???

Iv had now tv for about a year now, for the last few days my broadband has been playing up. Majority of the time theres no internet and then sometimes it goes back on, the smiley face on my router is off then sometimes it flashes orange ans sometimes it goes onto white. Can anyone help me please ?? Thanks

2 REPLIES 2
schnapps
Legend 5
Legend 5

Hi @Anonymous User

I am guessing you have tried resetting the router by pressing the reset button on the back of the router for about 10 secs ?

The only other thing you could check your end is that the cable from the BT telephone socket and router is not loose.

Suggest you contact the nowtv broadband team for assistance where they will test & check your line.

You should find their telephone number by going to My Account > Orders & Appointments on here and click on the drop down arrow below live date to see a telephone number to call.

Anonymous User
Not applicable
Hi thanks so much for your message, i did see the reset button but was
unsure whether to press it or not i wasn't sure if it would reset whole
thing and ill be left with having to reset it all back up, im not very good
with technology. I will try it thanks so much. And yes i have checked the
telephone line to make sure its still plugged in.

I will press the reset button in the morning. If no joy i will call for
help.

Thanks so so much for your help

Louise