15-01-2019 17:27
Iv had now tv for about a year now, for the last few days my broadband has been playing up. Majority of the time theres no internet and then sometimes it goes back on, the smiley face on my router is off then sometimes it flashes orange ans sometimes it goes onto white. Can anyone help me please ?? Thanks
15-01-2019 17:37 - edited 15-01-2019 17:39
Hi @Anonymous User
I am guessing you have tried resetting the router by pressing the reset button on the back of the router for about 10 secs ?
The only other thing you could check your end is that the cable from the BT telephone socket and router is not loose.
Suggest you contact the nowtv broadband team for assistance where they will test & check your line.
You should find their telephone number by going to My Account > Orders & Appointments on here and click on the drop down arrow below live date to see a telephone number to call.
15-01-2019 22:06