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Anonymous User
Not applicable

Where is the live chat??

I've searched the site up and down for live chat to customer support (I've used it and found it before) but now it isn't there. I know at the start of lockdown it was taken down but its not back.

 

I need it. Because I am disabled and cant talk on the phone. Email isnt fast enough and im having severe issues with  broadband and now tv in general.

 

 

13 REPLIES 13
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Use this link page below to access the NowTV live chat button.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Anonymous User
Not applicable

That's just for complaints now. I just want advice.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

It will still get you through to live chat, so don't worry about the complaint section in the link.

Anonymous User
Not applicable

Its unmanned. They don't have agents on it.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Try a different internet browser or another device if the green chat button on the link doesn't work for you.

Anonymous User
Not applicable

The green button works. Then is says no agents.

Anonymous User
Not applicable

Hopefully you can see the screenshot

schnapps
Legend 5
Legend 5

@Anonymous User wrote:

Hopefully you can see the screenshot


See if using a different internet browser instead of Chrome works with live chat.

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you open my first post on this thread, there should be a telephone number for the NowTV Broadband Team.