07-09-2020 19:34 - edited 07-09-2020 19:36
I've searched the site up and down for live chat to customer support (I've used it and found it before) but now it isn't there. I know at the start of lockdown it was taken down but its not back.
I need it. Because I am disabled and cant talk on the phone. Email isnt fast enough and im having severe issues with broadband and now tv in general.
07-09-2020 19:40
Hi @Anonymous User
Use this link page below to access the NowTV live chat button.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
07-09-2020 19:41
That's just for complaints now. I just want advice.
07-09-2020 19:43
Hi @Anonymous User
It will still get you through to live chat, so don't worry about the complaint section in the link.
07-09-2020 19:44
Its unmanned. They don't have agents on it.
07-09-2020 19:44
Hi @Anonymous User
Try a different internet browser or another device if the green chat button on the link doesn't work for you.
07-09-2020 19:46
The green button works. Then is says no agents.
07-09-2020 19:47
07-09-2020 19:51
@Anonymous User wrote:Hopefully you can see the screenshot
See if using a different internet browser instead of Chrome works with live chat.
07-09-2020 19:53
Hi @Anonymous User
If you open my first post on this thread, there should be a telephone number for the NowTV Broadband Team.