28-04-2018 18:24
Solved! Go to Solution.
28-04-2018 18:34
Hi @Anonymous User
Bit of a shot in the dark, is there anything in the broadband buddy settings that's causing it ?
Go to My Account > Parental Controls where you will see the option to change your Broadband Buddy settings.
My Broadband Buddy is switched off, but i don't use Facebook or the Whats App.
28-04-2018 18:34
Hi @Anonymous User
Bit of a shot in the dark, is there anything in the broadband buddy settings that's causing it ?
Go to My Account > Parental Controls where you will see the option to change your Broadband Buddy settings.
My Broadband Buddy is switched off, but i don't use Facebook or the Whats App.
29-04-2018 8:15
07-03-2019 14:36
I had the same problem with WhatsApp not working. The solution that worked for me was to go into Parental Controls / Broadband Buddy and allow 'Social Networking' setting. If it is blocked, simply unblock it and your WhatApp should work normally.
15-12-2020 9:00
How do you access Parental Controls / Broadband Buddy?
15-12-2020 9:09
@Anonymous User
This link should point you in the right direction.
http://account.nowtv.com/broadband-buddy/settings/
15-12-2020 9:20
Thanks. All sorted.