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Sandyhughes
Occasional Poster

What's going on?

Ordered fibre. Said line was being taken over today. Not had any equipment news, cant get ahold of customer services. The members area says all my items are cancelled. Not a clue if my fibres coming or not.

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schnapps Legend 2
Legend 2

Re: What's going on?

Hi @Sandyhughes

What does it say when you go to My Account > Orders & Appointments on here?

If there is no indication of the Hub Router or live activation Fibre date when checking the above, then see if under the same section if there is a telephone number to contact the NowTV broadband team for an update of your order. 

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Sandyhughes
Occasional Poster

Re: What's going on?

Cancellation requested, cancellation stopped. Confusing. Not cancelled anything

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schnapps Legend 2
Legend 2

Re: What's going on?

Hi @Sandyhughes

I can see what you mean from looking at the photo that you posted, where it's totally confusing where it says service cancelled, then it says cancellation has been stopped with no hub router delivery date or live broadband activation date given.

I will tag @Tony-D of the NowTV Forum Help Team on here to see if he can assit you further and explain whats going on with your broadband order.

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