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Advocate

Went live yesterday, very slow internet speeds

My broadband went live yesterday on what was supposed to be the 76/20 package, but the speeds are very slow to the point of being unusable. 

 

Unfortunately, I am in Germany until Christmas Eve, and my girlfriend is now stuck without internet.

 

The internet light on the hub 2 is green, and her PC is connected via ethernet cable. I've ran a line test from the NowTV site and it claims that everything is good.  I'm not sure what else I can do remotely but she's quite angry about the lack of broadband and is already wishing we'd just paid more to renew with our previous supplier.

 

 

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Legend 5
Legend 5

Re: Went live yesterday, very slow internet speeds

@Mackle

 

Welcome to the forum. I'd recommend your girlfriend gives the broadband team a call (free from your home phone) and they can check the line and hub remotely and take her through some troubleshooting steps to hopefully sort her out. 

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Advocate

Re: Went live yesterday, very slow internet speeds

I completely agree. I wish I'd stayed with my previous supplier too, our WIFI is awful.  Been with Now TV sinced June I think, roll on June 2018 so I can get rid.  Never had such problems. Are you in a cooling off period, if so, take it !!

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