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Well, that didn't go to plan

I've just joined NOW TV Broadband a few days ago, and I'm now trying to manage my account. So far I tried to look at my payments, manage parental controls and modify Broadband Buddy.


Everything I try simply generates the message "Well, that didn't go to plan. Please wait a moment and try again."


I've waited many moments - hours, in fact - and tried using Firefox, Edge and Chrome. Nothing works, just get the same error message.


Any suggestions?

2 Replies
Expert 2

Give it a week or so, mine took about a week before the oops message went away


It's now been 10 days and no improvement. How long have other people had to wait before the account works properly?