28-05-2021 21:46 - edited 28-05-2021 21:47
I've recently joined Now from Vodafone. I've noticed that images on my twitter app struggle to load up sometimes (tweets load fine but images and videos don't) and my HotUKDeals app struggles to load content (deals, images, comments ect).
This happens on both mine and my partner's mobile phone. Previously we had no issues with these with Vodafone. If we turn WiFi off and our mobile data on, all of these load instantly with no issues. This only happens on WiFi.
We've even cleared cache and uninstalled the apps. This is clearly an issue with the Now broadband/router. It started happening on day 1 of joining Now.
Any suggestions? Cheers.
28-05-2021 21:55
Hi @Anonymous User
I use Twitter and HotUKDeals App on both my Android Tablet and Sony Smartphone with no problems using NOW with their Hub 2 Router over Wifi.
The only things that i have changed on my NOW Hub Router is as follows :-
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
In my setup 2.4GHz wifi works better for me in my Home environment than 5GHz, where i have set all my devices for 2.4GHz.
Also a few mobile phone users have reported no wifi connection or random wifi drop outs on their phones using the NowTV Hub 2 Router, where i was experiencing loss of wifi connection on my Chromecast devices (until i altered my Hub 2 settings by following the be!ow instructions).
Where you could try accessing the Hub 2 Router webpage settings (following steps 1 & 2 above and instead of selecting the Maintenance Tab, select the Advanced Tab), then select the LAN IP Setup tab below it, then disable the IPV 6 on Lan side by unticking the box and clicking the green Apply Button towards the bottom of the screen.
The disable of the IPV6 over Lan seemed to help people who have reported wifi random dropouts on their smartphone using the NowTV Hub 2.
Might be worth a try.
28-05-2021 22:00
Hi @Anonymous User
Forgot to mention that i have also changed the default settings PG 13 on my Broadband Buddy online account settings to Age 18.
Might be worth having a play around with your Broadband Buddy Settings if you haven't done it already.
https://help.nowtv.com/article/broadband-buddy-troubleshooting
28-05-2021 22:24
Thank you. I've tried this and we'll see what happens. It doesn't happen all of the time, just occasionally throughout the day so I'll give it time and see if it happens again.
30-05-2021 22:56
I've done everything suggested but we're still having the same issues. I keep having to turn WiFi off on my phone and mobile data on just to use Twitter properly. This is eating up my data.
31-05-2021 7:33
@Anonymous User
If your still having issues, give the broadband team a call this morning.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
31-05-2021 9:24 - edited 31-05-2021 9:27
Hi @Anonymous User
Strange that Twitter and HotUKDeals Apps works fine for me on my Sony Android smartphone.
I am guessing you haven't got a tablet to check these Apps on?
Sounds like there is something blocking full access to these Apps either on your phone or NOW Router settings.
Out of curiosity do you and your partner own a similar brand phone?
If the NOW Broadband Team can't help, maybe tag the forum member on this thread linked below to see if they resolved it some how.