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Anonymous User
Not applicable

Weak signal in parts of my home

Ive had Now broadband for around 2 weeks - I had Talk Talk before. Hub is in the same location but I am not getting full wifi strength throughout my relatively small home and nothing in the small back garden - all of which I had before. 

Please advise as its getting annoying ! 


Legend 5
Legend 5

@Anonymous User 


Adjust the channels to separate the 5ghz and 2.4ghz. Out the two, 5ghz is far more reliable.


Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:

  1. Connect your Hub Two to your laptop or computer using an Ethernet cable.
  2. Open your web browser and enter "” in the address bar.
  3. Select Maintenance and enter “admin” and “nowtv” as the username and password.
  4. Select Wireless and then 2.4 GHz Wireless Settings
  5. Scroll down to “Wireless Access Point” and uncheck Synchronise 2.4GHz and 5GHz Settings.
  6. In the ‘Name (SSID)’ box, Change the network name to distinguish it from the current network (e.g. add “_2.4G” to the current name). Select Apply.
  7. Check the network name has been updated, and then select 5GHz Wireless Settings.
  8. To be able to see easily which network is which on your devices, change the ‘Name (SSID)’ here too (e.g. add “_5G” to the current name). Select Apply.
  9. That’s it. Select Logout at the top of the screen to exit.
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Now routers are poor for WiFi. You can mess around with settings until the cows come home but you will have no luck.


The TT hub has antennas that point the WiFi into the property.


The Now Hub looks like a Sky set-top-box and points the WiFi to the ceiling (the PCB is is lying horizontal not vertical)


Invest in a mesh WiFi or switch ISPs (but not to Sky which has the same hardware)