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Anonymous User
Not applicable

We're having trouble displaying your devices Please wait a moment and try again.

can't watch now tv We're having trouble displaying your devices

Please wait a moment and try again.
4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

What device is this on?

Might sound silly, have you trying delete and reinstalling the app?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
On every device , I had to delete devices ,and now can only add 1 device a
month,I have 2 Roku boxes and yet the system showed I had 4,clearly the
system got confused by duplicating the boxes
RoyB
Legend

@Anonymous User 

 

It will reset to the usual 3 at the end of December.

 

If you need it reset back to 3 earlier, get on to Live Chat and explain, as this issue is down to NowTV, and they should reset your limit for you.

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing. Or try your usual browser in Incognito, sometimes called Private, mode.>

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

I've been getting this message for several days now. What can I do now?