Vulnerable person - Phone line will not ring out

[GaryH2UK]

Trying to got someone at Now to peak to the about my mother's phone line. She cannot dial out nor can her emergency alarm if she presses it. Cannot find a phone number that is manned 24/7. 

Anyone now how to contact them out of hours?

[gavs82008]

@GaryH2UK 

Either by filling this form out.

https://help.nowtv.com/complaints

Or emailing support using the address in the below picture.

[RoyB]

@GaryH2UK 

One of the ways that Now Broadband can be financially attractive is that it is not supported 24/7.

If your mother requires this, you might need to find a provider who does. Also worth asking if they are on the 48-hour Openreach SLA, not the 72-hour one.

In the meantime, you might like to get her a big-button Doro mobile, and put yourself, and her assistance services, on speed dial.