Trying to got someone at Now to peak to the about my mother's phone line. She cannot dial out nor can her emergency alarm if she presses it. Cannot find a phone number that is manned 24/7.
Anyone now how to contact them out of hours?
One of the ways that Now Broadband can be financially attractive is that it is not supported 24/7.
If your mother requires this, you might need to find a provider who does. Also worth asking if they are on the 48-hour Openreach SLA, not the 72-hour one.
In the meantime, you might like to get her a big-button Doro mobile, and put yourself, and her assistance services, on speed dial.